Comfort Table

 Oh no! I broke it! 😢

Just under a month ago I wrote about the "Comfort Table" that I have for my long arm. It has been wonderful.  It allows me to easily raise and lower the table at the touch of a button. I have been working on a quilt for a while (years, actually!) and chose to use micro-quilting for much of it. For those who aren't quilters, micro-quilting is very dense, tiny quilting stitches used in the background. It is slow going, and I chose to move the table low enough so I could sit in a chair while I worked on the quilt. It was perfect! It surely saved my back some ache!

I finally finished the micro-quilting and was ready to move on to regular quilting. When I am doing FMQ (Free Motion Quilting) I move down the quilt fairly quickly and trying to scoot in a chair as I am quilting just doesn't work well. So, I pushed the little "UP" arrow button to bring the table up to waist-height. The table didn't move. Nothing happened. And this message showed up on the screen:

I had no clue. I looked online and couldn't find anything about this. I read about 'resetting' the table and tried that. I received two different messages; E25 and E26. Again, no information online except suggestions to unplug the motor, wait and plug it back in. 

Although it was after-hours, I sent an email to my selling dealer. She got back to me shortly after indicating she had never heard of this and suggested that I contact APQS. She also told me that she had forwarded my message to APQS. 

The next morning I grabbed some paper and a pencil and looked online for the phone number I would need to reach service techs at APQS. While I sat there I looked over at the machine, one more time....and noticed..... amidst the dust, dog hair and stray threads....

Do you see it? There is an electrical transformer box wedged under one section of the leg. I went over, yanked it out (with a bit of difficulty...it was really wedged in there) and the table suddenly moved down. The signal for resetting that I should have heard the night before sounded. I tried the up button and, voila! The table responded and moved up. It is level. It goes up and down. My problem is resolved. 

I replaced that black box back under the frame on the sticky part of a velcro strip, where it had resided previously. All was good.

And, on a positive note, a representative from APQS called me later in the day. Even though I had not contacted them, my selling dealer had forwarded my email to them. Now, that's wonderful service! 😁