Both my hubby and I are growing more and more irritated with businesses we call, and then we are told they will call us back. My response should be, "And when might I expect your call?!" This has become my latest aggravation. Both my hubby and I shake our heads wondering how people do business if they fail to return calls to customers.
Last week I called a bank about a trust account they once held. I had a question about the statement I recently received. I talked with the Trust Client Assistant. She assured me she would look into my concern and would call me back. I'm still waiting!
My hubby discovered that he can't "call" the RV service folks, he has to text them and request that they call him back. Those calls don't always happen either.
Oh, and then there is the message saying to leave a message at the beep, and your call will be returned....only to discover that the mailbox is full!
Between those issues and the ubiquitous menus....listen carefully for our menu has changed...and drilling through 5 or more options, I'm about to give up. I think life might have been simpler with the operators of old, and their spaghetti of wires.
Rant over...until the next time I make a call and I'm told I'll get a call back!
On a positive note: I do like the companies that have an option in their voicemail for them to call you back, and they do!
Customer service went to crap when businesses shifted to automated menus. I despise them. Businesses that refuse to return calls are the worst.
ReplyDeleteAt least those businesses / people who do provide a service are truly appreciated!
DeleteLike you we are still waiting to get a call back. One day I was on hold in line for 20 minutes to get an appointment at a clinic. Buggers.
ReplyDelete